5gbd Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how 5gbd collects, uses, and protects your information.
This privacy policy ("Policy") applies to all members using the 5gbd platform. By opening an account on 5gbd, you will be considered to have given your consent to this policy. Please read the entire document carefully.
1 Introduction and Commitment
5gbd is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. Ensuring the protection of your personal information is one of our core responsibilities.
In this privacy policy, we have described in detail what types of information we collect, why we collect it, how we use it, how long we store it, and in what circumstances we share it with third parties. 5gbd is always committed to protecting the privacy of your information, and our promise on this matter is firm.
Our platform uses SSL encryption technology, which keeps every transaction and personal detail fully secure. From opening your account on 5gbd to every gameplay session and financial transaction — everything is conducted according to the highest security standards.
2 Information We Collect
When registering an account on 5gbd and using our services, we may collect the following types of information:
2.1 Information Provided Directly by You
- Full name and date of birth (for age verification — for those aged 21 or above only)
- Email address and contact details
- Residential address
- National ID card or passport number (for KYC verification)
- Information about preferred payment methods (bKash, Nagad, Rocket, Upay, bank account)
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identification details
- Browser type and operating system information
- Browsing and gaming activity logs on the platform
- Session duration and click patterns
- Information collected through cookies and similar tracking technologies
2.3 Financial Transaction Information
- Deposit amounts and dates
- Withdrawal amounts and dates
- Transaction history and reference numbers
- Payment method verification details
3 Purpose of Using Information
5gbd uses your personal information only for the following lawful purposes:
- Account Management: To create, verify, and maintain your 5gbd account.
- Service Delivery: To provide gaming services, process bonuses, and carry out financial transactions.
- Age and Identity Verification: To ensure only those aged 21 or above use the platform.
- Customer Support: To assist you with questions and issues via 24/7 live chat and email.
- Security: To prevent fraud, money laundering, and other unlawful activities.
- Responsible Gaming: To monitor playing patterns and provide support to you when needed.
- Platform Improvement: To analyze user experience and improve service quality.
- Communication: To keep you informed about important updates, promotional offers, and platform changes.
We never sell your information to third parties or use it for commercial purposes without your permission.
4 Information Sharing and Disclosure
5gbd generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
To carry out financial transactions, we share necessary information with approved payment service providers (bKash, Nagad, Rocket, Upay, and banking partners). This information is used solely for processing transactions.
4.2 Technology and Service Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may process certain technical data for platform operations. These partners operate under strict confidentiality agreements.
4.3 Legal Obligations
If disclosure of information is required under applicable laws of Bangladesh or by court order, we will be obliged to provide information to legal authorities.
4.4 Fraud Prevention
Information may be shared with relevant authorities to detect and prevent money laundering or fraudulent activities.
5 Cookie Policy
The 5gbd website uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Cookies We Use
- Essential Cookies: To ensure the core functionality of the website. Without these, the site cannot work properly.
- Functional Cookies: To remember your preferences and settings, so you have a better experience on your next visit.
- Analytics Cookies: To analyze platform usage and improve service quality.
- Security Cookies: To prevent fraud and ensure account security.
You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the platform.
6 Data Retention Period
5gbd retains your personal information according to the following criteria:
- All account information is retained for as long as the account remains active.
- Even after an account is closed or deactivated, information may be kept for a specified period to meet legal obligations.
- Financial transaction records are retained for the long term in accordance with legal requirements.
- Information related to an active investigation or legal process may be retained during that process.
- After the retention period ends, information is securely deleted or anonymized.
7 Data Security Measures
5gbd has adopted industry-standard technical and administrative measures to protect your information:
7.1 Technical Security
- 256-bit SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability testing.
- Sensitive data stored in encrypted databases.
- Two-Factor Authentication (2FA) support.
7.2 Administrative Security
- Only authorized personnel have access to personal information.
- Regular privacy and security training for staff.
- Maintenance of data access logs.
- Confidentiality agreements with third-party partners.
If you suspect that the security of your 5gbd account has been compromised, contact us immediately via 24/7 live chat or at [email protected].
8 Your Rights
As a 5gbd user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If there is any error in your information, you may request a correction.
- Right to Deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
- Right to Object to Processing: In certain cases, you may object to the processing of your information.
- Right to Data Portability: You may request your information in a commonly used format.
- Right to Withdraw Consent: You may withdraw your consent to the processing of your information at any time.
- Right to Unsubscribe from Marketing: You may request to opt out of promotional communications at any time.
To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible.
9 Protection of Minors
5gbd strictly prohibits use of the platform by anyone under 21 years of age. We never intentionally collect personal information from minors.
Age is verified during the registration process. If we learn that a minor has opened an account, that account will be closed immediately and any collected information will be securely deleted. If you believe a minor is using our platform, please let us know.
10 International Data Transfers
5gbd primarily serves users in Bangladesh. However, some of our technology partners may be located outside Bangladesh. In such cases, we ensure that:
- Appropriate safeguards are in place for international data transfers.
- Third-party partners maintain standards equivalent to this privacy policy.
- The protection of your information is guaranteed regardless of geographical boundaries.
11 Changes to the Policy
5gbd reserves the right to change or update this privacy policy when necessary. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice of changes will be shown when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the platform after the changes, you will be considered to have agreed to the new policy. You are advised to check this page regularly.
12 The Link Between Responsible Gaming and Data Protection
5gbd believes that responsible gaming and privacy protection are connected. As part of our responsible gaming program, we monitor your gaming patterns. This information is used solely for your protection.
If we notice that your playing pattern appears concerning, we may contact you and offer support. This information will never be shared with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.
Privacy Contact
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:
View our other legal documents: Terms and Conditions | Responsible Gaming | FAQ